An exceptional car buying experience during this challenging time. The staff at Serra Volkswagen was friendly, knowledgeable, and professional in all aspects. Thanks our main sales contact Fred Truschke and staff members Alyssa, Meghan, Chris. Highly recommend checking them out.Doug & Judy Marks
I was very happy with the service I received. I called as my tire was loosing air rapidly and I was just down the road. They were able to get me in within 20 min and noticed I had a recall on my vehicle which they took care of in addition to the screw in my tire and had me on my way in less than an hour. Thank you!
John Fyfe (Service Writer) is fantastic! Thank you to the entire Serra VW team for the great service. While there is not a lot of VW options in northern Michigan, I am confident you will enjoy a similar experience knowing your Volkswagen is in goods hands.
My purchase experience was less than desireable. I don't have much to say about the sales team and management. However, John Fyfe in the service department has gone above and beyond when I come in. I do appreciate him and the welcoming feel he brings.
John Fyfe is amazing. I have never experienced customer service like what he provides. He sets the standard.John is simply the best in the industry. Serra is very fortunate to have him on the team.
I always have had excellent service and been treated very well.
Excellent. Very friendly and hospitable. Went beyond by checking a recall that I had forgotten about and had it taken care of while I had the car in for an oil change. Washing the car was a real plus also. Thank You
Just perfect. Work performed quickly and without issues. Very happy.
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